Artikel: AN0002499Aktualisiert: 04.01.2024
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Description
Class contains the Change entity of the IT (CMDB) model solution. This is an entity recording a Change that occurred on a Configuration Item and that is not captured in another way (e.g. Task). The goal is to register the Change that occurred, regardless of how it was authorized, so that the Configuration Database (CMDB) is up-to-date and the Solvers of any future Incidents have information about what happened. For planned Change Requests requiring approval, use the Change request (RFC).
Location and referencing
| Location |
Code |
Name |
| Model |
it |
IT |
| Class |
changes |
Changes |
| Parent class |
|
|
| Child classes |
|
|
| Script object |
OG.ClassDef.GetByCode(OGModel.Id, 'changes')
OG.ClassDef.GetByCode('it', 'changes') |
Columns
Overview of class columns (excl. system columns):
| Code |
Name |
Type |
Link information |
Description |
| affected-CI |
Affected CI |
Class link (multiple) |
Configuration items |
Configuration items that will be affected by the Change. |
| cl_changes |
Workflow request - Changes |
Revers class link (multiple) |
Workflow request
(revers) |
Automatically created column. |
| code |
Code |
Text |
|
Code of the Change to use in scripting or other references. It should not be changed. |
| date |
Date |
Date and time |
|
Date of performing the Change. |
| description |
Description |
Text |
|
Change description. |
| environment |
Environment |
Class link (multiple) |
Environment |
Environments which are affected by the Change. |
| files |
Files |
File |
|
Attachments to the Change |
| name |
Name |
Text |
|
Name of the Change, a brief description of what has to be performed. |
| rfc |
Request for change (RFC) |
Class link (simple) |
Change request (RFC) |
Change request (RFC), within which the Change is performed. |
| solver |
Solver |
User link (simple) |
User |
Solver, who performs the Change. |
| within_incident |
Within incident |
Class link (multiple) |
Incident |
Incidents, within which the Change is performed. |
| within_problem |
Within problem |
Class link (multiple) |
Problem |
Problems, within which the Change is performed. |
| within_project |
Within project |
Class link (simple) |
Project |
Project, within which the Change is performed. |
| within_task |
Within task |
Class link (multiple) |
Task |
Tasks, within which the Change is performed. |
Quick filter
In order users can easily filter the records some columns are selected for a Quick filter.
Potential improvements
You can improve the solution according to your needs. Here are some tips.
Add new columns
Add new columns, if you are going to need them.
Add buttons
Add new buttons to automate edits that you would otherwise make one at a time.