1. Class Task

    Artikel: AN0002497Aktualisiert: 19.01.2024
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    Description

    Class contains the Task entity of the IT (CMDB) model solution.

    Location and referencing

    Location Code Name
    Model it IT
    Class tasks Task
    Parent class    
    Child classes    
    Script object OG.ClassDef.GetByCode(OGModel.Id, 'tasks')
    OG.ClassDef.GetByCode('it', 'tasks')

    Columns

    Overview of class columns (excl. system columns):

    Code Name Type Link information Description
    affected-CI Affected CI Class link (multiple) Configuration items Configuration items that will be affected by the task.
    area Area Class link (simple) Area Area, into which the task belongs.
    artifact Artifact Class link (simple) Artifacts Artifact, that the task should deliver.
    cl_tasks Workflow request - Tasks Revers class link (multiple) Workflow request (revers) Automatically created column.
    cl_tasks_2 Catalogue request - Task Revers class link (multiple) Requests:Catalogue request
    (revers)
    Automatically created column.
    cl_tasks_3 Time stamps - Task Revers class link (multiple) Time marks
    (revers)
    Automatically created column.
    cl_tasks_4 Task - Parent Revers class link (multiple) Task
    (revers)
    Automatically created column.
    cl_tasks-2 History - Task Revers class link (multiple) Time sheets
    (revers)
    Automatically created column.
    cl-tasks Task - Depending on Revers class link (multiple) Task
    (revers)
    Automatically created column.
    cl-tasks-2 Service tickets - Tasks Revers class link (multiple) Service tickets
    (revers)
    Automatically created column.
    cl-tasks-3 Changes - Within task Revers class link (multiple) Changes
    (revers)
    Automatically created column.
    code Code Text   Code of the task to use in scripting or other references. It should not be changed.
    customer Customer User link (simple) User User for whom the task is developed.
    deadline Deadline Date and time   Target date for the task resolution.
    depending-on Depending on Class link (multiple) Task Other tasks on which task completion is depending.
    description Description Text   Description of the task. Long text in the mode of added comments.
    escalate Escalate True/untrue   Indication whether the task is escalated.
    files Files File   Attachments to the task.
    change_request Change request (RFC) Class link (simple) Change request (RFC) Change request to which the task relates.
    md_estimate Mandays estimate Decimal   Estimate of mandays, that the task completion will require.
    name Name Text   Name of the task, a brief description of what has to be performed.
    parent Parent task Class link (simple) Task Parent task.
    project Project Class link (simple) Project Project, into which the task belongs.
    reflected-in Reflected in Class link (multiple) Configuration items Configuration items in which the task completion was reflected.
    release Release Class link (simple) Release Release, to which the task relates.
    request Detailed request Class link (simple) Detailed request Detailed request, to which the task relates.
    resolution Resolution Text   Description, how the task was resolved.
    solution_team Solution team Class link (simple) Solution team Solution team, to which the task was assigned.
    solver Solver User link (simple) User Solver, to whom the task was assigned.
    solvers Collaboration User link (multiple) User Users, that collaborate on the task with the chief Solver.
    stage_settings Stage Class link (simple) Stage settings Project stage, to which the task relates.
    status Status Class link (simple) Task status Task status.
    user_story User story Class link (simple) User story User story,  to which the task relates.
    wbs_item WBS item Class link (simple) WBS Work Breakdown Structure item, to which the task relates.

     

    Rules

    Code Event type Action type Order Description
    inic_project Before new record detail display Start a script 10 Fills in project, if the task is initiated according to a Change request (RFC).
    colour_new Before existing record list display Set formatting 10 Colour - New
    colour_work_in_progress Before existing record list display Set formatting 20 Colour - Work in progress
    colour_resolved Before existing record list display Set formatting 30 Colour - Resolved
    status_as_new Before new record detail display Set or calculate value 40 Set Status as New
    podbarveni_assigned Before existing record list display Set formatting 50 Colour - Assigned
    new_notification After new record save Send notification 60 NEW - Notification to solver
    upd_notification After existing record save Send notification 70 UPD - Notification to solver
    upd_notification_customer After existing record save Send notification 80 UPD - Notification to customer
    upd_escalate After existing record save Start a script 100 Escalation to superior
    upd_check_planned_capacities Before existing record save Start a script 110 Check of planned capacities
    check_planned_capacities Before new record save Start a script 120 Check of planned capacities
    time_mark_upd Before existing record save Start a script 200 Time stamps - change in specified columns
    set_state_assigned_ins Before new record save Start a script 1000 Setting Status Asigned when the solver is defined
    set_state_assigned_upd Before existing record save Start a script 1010 Setting Status Asigned when the solver is defined

    Quick filter

    In order users can easily filter the records some columns are selected for a Quick filter.

    Buttons

    Icon Code Name Order Description
    takeover Take over 100 Assigns the current user to the column Solver and saves the record.

    Master/detail relations

    Code Column Placement Bookmark name Type
    code_242 Changes - Within task Below elated changes Reference to class
    code_248 Service tickets - Tasks Below Service tickets Reference to class
    code_321 Catalogue request - Task Below Catalogue requests Reference to class
    code_314 History - Task Below Time sheet Reference to class
    time_marks Time stamps - Task Below Time marks Reference to class
    subtasks Task - Parent Below Subtasks Reference to class

    Potential improvements

    You can improve the solution according to your needs. Here are some tips.

    Add new columns

    Add new columns, if you are going to need them.

    Add buttons

    Add new buttons to automate edits that you would otherwise make one at a time.

    Set permissions based on organizational structures

    If you need to separate the visibility of tasks according to the teams working on them, use Organizational Structures. You can use them to control permissions on individual records. You'll share a single task repository, but at the same time assign permissions only to the tasks that users need to see.

    Time operations

    Nastavte Časové oprace, které budou hlídat termín úkolu a posílat připomenutí pro dokončení úkolu nebo provádět eskalace, pokud úkol nebude včas řešen.

    Set up Time operations to monitor a task's deadline and send reminders to complete the task or escalate if the task is not completed on time.

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