1. Class CI support

    Article: AN0002515Updated: 19.01.2024


    Class contains the CI support entity of the IT (CMDB) model solution.

    Location and referencing

    Location Code Name
    Model it IT
    Class ci_support CI support
    Parent class    
    Child classes    
    Script object OG.ClassDef.GetByCode(OGModel.Id, 'ci_support')
    OG.ClassDef.GetByCode('it', 'ci_support')


    Overview of class columns (excl. system columns):

    Code Name Type Link information Description
    ci Configuration items Class link (multiple) Configuration items Configuration items that are subject of the support.
    from From Date and time   Support start.
    service_contract Service contract Class link (simple) Service contracts Service contract, that is covering the support.
    service-support-type Service support type Class link (simple) Service support type Type of service contract (24x7 4 hours, 8x5 Next Business Day, license maintenance...)
    to To Date and time   Support end.
    vendor Vendor Class link (simple) Vendor Contract party.

    Quick filter

    In order users can easily filter the records some columns are selected for a Quick filter.

    Potential improvements

    You can improve the solution according to your needs. Here are some tips.

    Add new columns

    Add new columns, if you are going to need them. All classes that are a child of the Configuration Items class automatically inherit them.

    Add buttons

    Add new buttons to automate edits that you would otherwise make one at a time.