Class Service contracts

Description

Class contains the Service contract entity of the IT (CMDB) model solution.

Location and referencing

Location	Code	Name
Model	it	IT
Class	service-contracts	Service contracts
Parent class	ci	Configuration items
Child classes
Script object	OG.ClassDef.GetByCode(OGModel.Id, 'service-contracts') OG.ClassDef.GetByCode('it', 'service-contracts')

Columns

Overview of class columns (excl. system columns, for inhereted columns see parent classes):

Code	Name	Type	Link information	Description
cl-service-contracts	Service tickets - Service contract	Revers class link (multiple)	Service tickets (revers)	Automatically created column.
cl-service-contracts-2	CI support - Service contract	Revers class link (multiple)	CI support (revers)	Automatically created column.
files	Files	Files		Attachments to the contract record.
from	Valid from	Date and time		Contract valid from.
name	Name	Text		Contract name.
parameters	Parameters	Text		Contract parameters.
to	Valid till	Date and time		Contract valid to.
vendor	Vendor	Class link (simple)	Vendor	Contract party.

Quick filter

In order users can easily filter the records some columns are selected for a Quick filter.

Master/detail relations

Code	Column	Placement	Bookmark name	Type
code_294	Service tickets - Service contract	Below	Service tickets	Reference to class
code_273	Article - Configuration items	Below	KB	Reference to class
ci	CI support - Service contract	Below	CI	Reference to class

Potential improvements

You can improve the solution according to your needs. Here are some tips.

Add new columns

Add new columns, if you are going to need them. All classes that are a child of the Configuration Items class automatically inherit them.

Add buttons

Add new buttons to automate edits that you would otherwise make one at a time.