Class CI support

Article: AN0002515Updated: 19.01.2024

Description

Class contains the CI support entity of the IT (CMDB) model solution.

Location	Code	Name
Model	it	IT
Class	ci_support	CI support
Parent class
Child classes
Script object	OG.ClassDef.GetByCode(OGModel.Id, 'ci_support') OG.ClassDef.GetByCode('it', 'ci_support')

Overview of class columns (excl. system columns):

Code	Name	Type	Link information	Description
ci	Configuration items	Class link (multiple)	Configuration items	Configuration items that are subject of the support.
from	From	Date and time		Support start.
service_contract	Service contract	Class link (simple)	Service contracts	Service contract, that is covering the support.
service-support-type	Service support type	Class link (simple)	Service support type	Type of service contract (24x7 4 hours, 8x5 Next Business Day, license maintenance...)
to	To	Date and time		Support end.
vendor	Vendor	Class link (simple)	Vendor	Contract party.

In order users can easily filter the records some columns are selected for a Quick filter.

You can improve the solution according to your needs. Here are some tips.

Add new columns, if you are going to need them. All classes that are a child of the Configuration Items class automatically inherit them.

Add new buttons to automate edits that you would otherwise make one at a time.