Třída SLA, OLA, UC

Description

Class contains the SLA, OLA, UC entity of the IT (CMDB) model solution for comprehensive service contract records. For simple service contract records, consider the Service contracts class.

Location and referencing

Location	Code	Name
Model	it	IT
Class	service_contract	SLA, OLA, UC
Parent class	ci	Configuration items
Child classes
Script object	OG.ClassDef.GetByCode(OGModel.Id, 'service_contract') OG.ClassDef.GetByCode('it', 'service_contract')

Columns

Overview of class columns (excl. system columns, for inhereted columns see parent classes):

Code	Name	Type	Link information	Description
annual_cost	Annual cost	Decimal		Annual cost of the service.
annual_price	Annual price	Decimal		Annual price of the service.
availability	Availability (%)	Decimal		Service availability.
ci	Configuration items	Class link (multiple)	Configuration items	Configuration items for which the service is provided.
cl_service_contract	Service contract - Supported by OLA/UC	Revers class link (multiple)	SLA, OLA, UC (revers)	Automatically created column.
cl_service_contract_2	Service contract - Priority - Service contract	Revers class link (multiple)	Service contract - Priority (revers)	Automatically created column.
cl_service_contract_3	Service contract - targets - Service contract	Revers class link (multiple)	Service contract - targets (revers)	Automatically created column.
cl_service_contract_4	Configuration items - Related to the provision of regulated services	Revers class link (multiple)	Configuration items (revers)	Automatically created column.
code	Code	Text		Code of the service to use in scripting or other references. It should not be changed.
customer	Customer	Class link (simple)	Customer	Customer to which the service is provided.
datetimefrom	Date from	Date and time		Date and time from when the service is provided.
datetimeto	Date to	Date and time		Date and time till when the service is provided.
description	Description	Text		Service description.
hourly_cost	Hourly cost	Decimal		Hourly cost of the service.
hourly_price	Hourly price	Decimal		Hourly price of the service.
journal	Journal	Text		Journal for notes to the service.
mean_incident_interval	Mean time between incidents	Decimal		Target service quality: Mean time between incidents
mean_time_to_restore	Mean time to repair	Decimal		Target service quality: Mean time to repair
name	Name	Text		Service name.
no_service_expectation	No service expectation	Class link (simple)	Calendar	Times of day defined by the calendar when service is not expected.
operation_time	Operation time	Class link (simple)	Calendar	Times of day defined by the calendar when service is expected.
organizational_unit	Organizational unit	Class link (simple)	Organizational unit	Organizational unit for which the service is provided.
owner	Owner	User link (simple)	User	Service owner.
owner_role	Owner role	Text		Role of the service owner.
regulated_service	Regulated service (NIS2)	True/untrue		Indicates whether it is a regulated service under the Cybersecurity Act.
request_cost	Request cost	Decimal		Cost per request.
request_price	Request price	Decimal		Price per request.
service_contract_type	Service contract type	Class link (simple)	Service contract type	Type of the service contract (SLA, OLA, UC).
solution_team	Internal team	Class link (simple)	Requests:Solution team	Internal team securing the service.
status	Status	Class link (simple)	Service contract status	Status of the contract.
strategic_service	Strategic service (NIS2)	True/untrue		Indicates whether it is a strategic service under the Cybersecurity Act.
supported_by	Supported by OLA/UC	Class link (simple)	SLA, OLA, UC	The service that ensures the provision of this service (typically SLA is supported by OLA, OLA is supported by UC).
time_zone	Time zone	Class link (simple)	Time zones	The time zone in which the service is provided.
vendor	Vendor	Class link (simple)	Vendor	Contract party.

Quick filter

In order users can easily filter the records some columns are selected for a Quick filter.

Master/detail relations

Code	Column	Placement	Bookmark name	Type
priorities	Service contract - Priority - Service contract	Below	Priorities	Reference to class

Potential improvements

You can improve the solution according to your needs. Here are some tips.

Add new columns

Add new columns, if you are going to need them. All classes that are a child of the Configuration Items class automatically inherit them.

Add buttons

Add new buttons to automate edits that you would otherwise make one at a time.