1. Class Service tickets

    Article: AN0002516Updated: 19.01.2024


    Class contains the Service ticket entity of the IT (CMDB) model solution.

    Location and referencing

    Location Code Name
    Model it IT
    Class service-tasks Service tickets
    Parent class    
    Child classes    
    Script object OG.ClassDef.GetByCode(OGModel.Id, 'service-tasks')
    OG.ClassDef.GetByCode('it', 'service-tasks')


    Overview of class columns (excl. system columns):

    Code Name Type Link information Description
    code Code Text   Code of the service ticket.
    description Description Text   Description of the service ticket.
    estimated-mandays Mandays estimate Decimal   Estimated mandays to resolve the ticket.
    incidents Incidents Class link (multiple) Incidents Incidents, that the ticket should resolve.
    name Name Text   Name of the service ticket.
    problems Problems Class link (multiple) Problems Problems, that the ticket should resolve.
    service_contract Service contract Class link (simple) Service contracts Service contract covering the service ticket.
    service-partner Service partner Class link (simple) Personal:Service partners Service partner.
    service-partner-task-id Task ID in the partner system Text   Identifier of the ticket in the partner system.
    status Status Class link (simple) Task status Status of the service ticket.
    tasksTasks   Class link (multiple) Tasks Tasks, that the ticket should resolve.


    Code Event type Action type Order Description
    colour_new Before existing record list display Set formatting 10 Colour - New
    colour_work_in_progress Before existing record list display Set formatting 10 Colour - Work in progress
    colour_resolved Before existing record list display Set formatting 20 Colour - Resolved

    Quick filter

    In order users can easily filter the records some columns are selected for a Quick filter.

    Potential improvements

    You can improve the solution according to your needs. Here are some tips.

    Add new columns

    Add new columns, if you are going to need them.

    Add buttons