Artikel: AN0002516Aktualisiert: 19.01.2024
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Description
Class contains the Service ticket entity of the IT (CMDB) model solution.
Location and referencing
| Location |
Code |
Name |
| Model |
it |
IT |
| Class |
service-tasks |
Service tickets |
| Parent class |
|
|
| Child classes |
|
|
| Script object |
OG.ClassDef.GetByCode(OGModel.Id, 'service-tasks')
OG.ClassDef.GetByCode('it', 'service-tasks') |
Columns
Overview of class columns (excl. system columns):
| Code |
Name |
Type |
Link information |
Description |
| code |
Code |
Text |
|
Code of the service ticket. |
| description |
Description |
Text |
|
Description of the service ticket. |
| estimated-mandays |
Mandays estimate |
Decimal |
|
Estimated mandays to resolve the ticket. |
| incidents |
Incidents |
Class link (multiple) |
Incidents |
Incidents, that the ticket should resolve. |
| name |
Name |
Text |
|
Name of the service ticket. |
| problems |
Problems |
Class link (multiple) |
Problems |
Problems, that the ticket should resolve. |
| service_contract |
Service contract |
Class link (simple) |
Service contracts |
Service contract covering the service ticket. |
| service-partner |
Service partner |
Class link (simple) |
Personal:Service partners |
Service partner. |
| service-partner-task-id |
Task ID in the partner system |
Text |
|
Identifier of the ticket in the partner system. |
| status |
Status |
Class link (simple) |
Task status |
Status of the service ticket. |
| tasksTasks |
|
Class link (multiple) |
Tasks |
Tasks, that the ticket should resolve. |
Rules
| Code |
Event type |
Action type |
Order |
Description |
| colour_new |
Before existing record list display |
Set formatting |
10 |
Colour - New |
| colour_work_in_progress |
Before existing record list display |
Set formatting |
10 |
Colour - Work in progress |
| colour_resolved |
Before existing record list display |
Set formatting |
20 |
Colour - Resolved |
Quick filter
In order users can easily filter the records some columns are selected for a Quick filter.
Potential improvements
You can improve the solution according to your needs. Here are some tips.
Add new columns
Add new columns, if you are going to need them.
Add buttons