Artikel: AN0002514Aktualisiert: 19.01.2024
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Description
Class contains the Service contract entity of the IT (CMDB) model solution.
Location and referencing
Columns
Overview of class columns (excl. system columns, for inhereted columns see parent classes):
Code |
Name |
Type |
Link information |
Description |
cl-service-contracts |
Service tickets - Service contract |
Revers class link (multiple) |
Service tickets
(revers) |
Automatically created column. |
cl-service-contracts-2 |
CI support - Service contract |
Revers class link (multiple) |
CI support
(revers) |
Automatically created column. |
files |
Files |
Files |
|
Attachments to the contract record. |
from |
Valid from |
Date and time |
|
Contract valid from. |
name |
Name |
Text |
|
Contract name. |
parameters |
Parameters |
Text |
|
Contract parameters. |
to |
Valid till |
Date and time |
|
Contract valid to. |
vendor |
Vendor |
Class link (simple) |
Vendor |
Contract party. |
Quick filter
In order users can easily filter the records some columns are selected for a Quick filter.
Master/detail relations
Code |
Column |
Placement |
Bookmark name |
Type |
code_294 |
Service tickets - Service contract |
Below |
Service tickets |
Reference to class |
code_273 |
Article - Configuration items |
Below |
KB |
Reference to class |
ci |
CI support - Service contract |
Below |
CI |
Reference to class |
Potential improvements
You can improve the solution according to your needs. Here are some tips.
Add new columns
Add new columns, if you are going to need them. All classes that are a child of the Configuration Items class automatically inherit them.
Add buttons
Add new buttons to automate edits that you would otherwise make one at a time.