Class Service tickets

Description

Class contains the Service ticket entity of the IT (CMDB) model solution.

Location and referencing

Location	Code	Name
Model	it	IT
Class	service-tasks	Service tickets
Parent class
Child classes
Script object	OG.ClassDef.GetByCode(OGModel.Id, 'service-tasks') OG.ClassDef.GetByCode('it', 'service-tasks')

Columns

Overview of class columns (excl. system columns):

Code	Name	Type	Link information	Description
code	Code	Text		Code of the service ticket.
description	Description	Text		Description of the service ticket.
estimated-mandays	Mandays estimate	Decimal		Estimated mandays to resolve the ticket.
incidents	Incidents	Class link (multiple)	Incidents	Incidents, that the ticket should resolve.
name	Name	Text		Name of the service ticket.
problems	Problems	Class link (multiple)	Problems	Problems, that the ticket should resolve.
service_contract	Service contract	Class link (simple)	Service contracts	Service contract covering the service ticket.
service-partner	Service partner	Class link (simple)	Personal:Service partners	Service partner.
service-partner-task-id	Task ID in the partner system	Text		Identifier of the ticket in the partner system.
status	Status	Class link (simple)	Task status	Status of the service ticket.
tasksTasks		Class link (multiple)	Tasks	Tasks, that the ticket should resolve.

Rules

Code	Event type	Action type	Order	Description
colour_new	Before existing record list display	Set formatting	10	Colour - New
colour_work_in_progress	Before existing record list display	Set formatting	10	Colour - Work in progress
colour_resolved	Before existing record list display	Set formatting	20	Colour - Resolved

Quick filter

In order users can easily filter the records some columns are selected for a Quick filter.

Potential improvements

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