Class Change request (RFC)

Description

The class contains the Request for Change (RFC) entity of the IT Model (CMDB) solution. It is an entity that is subject to approval and serves as a basic unit of assignment for development.

Location and referencing

Location	Code	Name
Model	it	IT
Class	change_request	Change request (RFC)
Parent class
Child classes
Script object	OG.ClassDef.GetByCode(OGModel.Id, 'change_request') OG.ClassDef.GetByCode('it', 'change_request')

Columns

Overview of class columns (excl. system columns):

Code	Name	Type	Link information	Description
affected-CI	Affected CI	Class link (multiple)	Configuration items	Configuration items that will be affected by the Change request.
approved-by	Approved by	User link (simple)	User	User who approved the Change Request.
approver	Approver	User link (simple)	User	User who should approve the Change Request.
cl_change_request	Release - Change request (RFC)	Revers class link (multiple)	Release (revers)	Automatically created column.
cl_change_request_2	Task - Change request	Revers class link (multiple)	Task (revers)	Automatically created column.
cl_change_request_3	Test round - Change request (RFC)	Revers class link (multiple)	Test round (revers)	Automatically created column.
cl_change_request_4	Change request history - Change request	Revers class link (multiple)	Change request history (revers)	Automatically created column.
cl_change-request	Changes - Request for change (RFC)	Revers class link (multiple)	Changes (revers)	Automatically created column.
cl_change-request-2	Request - Change request	Revers class link (multiple)	Detailed request (revers)	Automatically created column.
cl_change-request-3	RFC activity - Change request (RFC)	Revers class link (multiple)	RFC activity (revers)	Automatically created column.
cl_change-request-4	User reported problem - Change request (RFC)	Revers class link (multiple)	Requests:User call (revers)	Automatically created column.
cl-change-request	Applications in change request - Change request	Revers class link (multiple)	Applications in release (revers)	Automatically created column.
code	Code	Text		Code of the Change request (RFC) to use in scripting or other references. It should not be changed.
comment	Comment	Text		Comment to the Change request. Long text in mode of addedd comments.
description	Description	Text		Description of the Change request. Long text.
external-request	External request	Text		Reference to an external request.
files	Files	File		Attachments to the Change request.
change_request_type	Change request type	Class link (simple)	Change request type	Type of the Change request.
name	Name	Text		Name of the Change request, a brief description of what has to be performed.
project	Project	Class link (simple)	Project	Project to which the Change request belongs.
responsible	Responsible	User link (simple)	User	User responsible for the execution of the Change request.
solution_team	Solution team	Class link (simple)	Requests:Solution team	Solution team to which the Change request is assigned.
status	Status	Class link (simple)	Change request status (RFC)	Status of the Change request.
wbs_item	WBS item	Class link (simple)	WBS	The Work Breakdown Structure item to which the Change Request applies.

 

Rules

Code	Event type	Action type	Order	Description
call_from_urp	Before new record detail display	Set or calculate value	10	Call from URP.
set_status	Before new record save	Set or calculate value	10	Sets Status and current user to the column Responsible.
solution_team	Before new record save	Start a script	20	Sets Solution tam to BUS Analysts team.
solution_team_notification	After new record save	Start a script	100	RFC notification.
project_mandatory_upd	Before existing record save	Condition	105	Project is mandatory at update.
status_mandatory_upd	Before existing record save	Condition	110	Status is mandatory at update.

Quick filter

In order users can easily filter the records some columns are selected for a Quick filter.

Buttons

Icon	Code	Name	Order	Decription
	submit_for_approval	Submit for approval	10	Moves the Change Request to a new Status and sends email notifications.
	cancel	Cancel	20	Moves the Change Request to a new Status and sends email notifications.
	approve_for_execution	Approve for execution	30	Moves the Change Request to a new Status and sends email notifications.
	reject_execution	Reject execution	40	Moves the Change Request to a new Status and sends email notifications.
	submit_for_review	Submit for review	50	Moves the Change Request to a new Status and sends email notifications.
	approve_review	Approve in review	60	Moves the Change Request to a new Status and sends email notifications.
	reject_review	Reject review	70	Moves the Change Request to a new Status and sends email notifications.

Master/detail relations

Code	Columns	Placement	Bookmark name	Type
code_295	Request - Change request	Below	Detailed request	Reference to class
code_283	User reported problem - Change request (RFC)	Below	User reported problem	Reference to class
code_288	RFC activity - Change request (RFC)	Below	RFC activities	Reference to class
code_333	Release - Change request (RFC)	Below	Release	Reference to class
code_334	Task - Change request	Below	Task	Reference to class
code_336	Test round - Change request (RFC)	Below	Test rounds	Reference to class
history	Change request history - Change request	Below	History	Reference to class

Potential improvements

You can improve the solution according to your needs. Here are some tips.

Add new columns

Add new columns, if you are going to need them.

Add buttons

Add new buttons to automate edits that you would otherwise make one at a time.

Change the Change request approval process

Define new states and transitions between them. Adjust the notifications that approvers should receive.