Class Changes

Description

Class contains the Change entity of the IT (CMDB) model solution. This is an entity recording a Change that occurred on a Configuration Item and that is not captured in another way (e.g. Task). The goal is to register the Change that occurred, regardless of how it was authorized, so that the Configuration Database (CMDB) is up-to-date and the Solvers of any future Incidents have information about what happened. For planned Change Requests requiring approval, use the Change request (RFC).

 

Location and referencing

Location	Code	Name
Model	it	IT
Class	changes	Changes
Parent class
Child classes
Script object	OG.ClassDef.GetByCode(OGModel.Id, 'changes') OG.ClassDef.GetByCode('it', 'changes')

Columns

Overview of class columns (excl. system columns):

Code	Name	Type	Link information	Description
affected-CI	Affected CI	Class link (multiple)	Configuration items	Configuration items that will be affected by the Change.
cl_changes	Workflow request - Changes	Revers class link (multiple)	Workflow request (revers)	Automatically created column.
code	Code	Text		Code of the Change to use in scripting or other references. It should not be changed.
date	Date	Date and time		Date of performing the Change.
description	Description	Text		Change description.
environment	Environment	Class link (multiple)	Environment	Environments which are affected by the Change.
files	Files	File		Attachments to the Change
name	Name	Text		Name of the Change, a brief description of what has to be performed.
rfc	Request for change (RFC)	Class link (simple)	Change request (RFC)	Change request (RFC), within which the Change is performed.
solver	Solver	User link (simple)	User	Solver, who performs the Change.
within_incident	Within incident	Class link (multiple)	Incident	Incidents, within which the Change is performed.
within_problem	Within problem	Class link (multiple)	Problem	Problems, within which the Change is performed.
within_project	Within project	Class link (simple)	Project	Project, within which the Change is performed.
within_task	Within task	Class link (multiple)	Task	Tasks, within which the Change is performed.

Quick filter

In order users can easily filter the records some columns are selected for a Quick filter.

Potential improvements

You can improve the solution according to your needs. Here are some tips.

Add new columns

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