Class Task

Description

Class contains the Task entity of the IT (CMDB) model solution.

Location and referencing

Location	Code	Name
Model	it	IT
Class	tasks	Task
Parent class
Child classes
Script object	OG.ClassDef.GetByCode(OGModel.Id, 'tasks') OG.ClassDef.GetByCode('it', 'tasks')

Columns

Overview of class columns (excl. system columns):

Code	Name	Type	Link information	Description
affected-CI	Affected CI	Class link (multiple)	Configuration items	Configuration items that will be affected by the task.
area	Area	Class link (simple)	Area	Area, into which the task belongs.
artifact	Artifact	Class link (simple)	Artifacts	Artifact, that the task should deliver.
cl_tasks	Workflow request - Tasks	Revers class link (multiple)	Workflow request (revers)	Automatically created column.
cl_tasks_2	Catalogue request - Task	Revers class link (multiple)	Requests:Catalogue request (revers)	Automatically created column.
cl_tasks_3	Time stamps - Task	Revers class link (multiple)	Time marks (revers)	Automatically created column.
cl_tasks_4	Task - Parent	Revers class link (multiple)	Task (revers)	Automatically created column.
cl_tasks-2	History - Task	Revers class link (multiple)	Time sheets (revers)	Automatically created column.
cl-tasks	Task - Depending on	Revers class link (multiple)	Task (revers)	Automatically created column.
cl-tasks-2	Service tickets - Tasks	Revers class link (multiple)	Service tickets (revers)	Automatically created column.
cl-tasks-3	Changes - Within task	Revers class link (multiple)	Changes (revers)	Automatically created column.
code	Code	Text		Code of the task to use in scripting or other references. It should not be changed.
customer	Customer	User link (simple)	User	User for whom the task is developed.
deadline	Deadline	Date and time		Target date for the task resolution.
depending-on	Depending on	Class link (multiple)	Task	Other tasks on which task completion is depending.
description	Description	Text		Description of the task. Long text in the mode of added comments.
escalate	Escalate	True/untrue		Indication whether the task is escalated.
files	Files	File		Attachments to the task.
change_request	Change request (RFC)	Class link (simple)	Change request (RFC)	Change request to which the task relates.
md_estimate	Mandays estimate	Decimal		Estimate of mandays, that the task completion will require.
name	Name	Text		Name of the task, a brief description of what has to be performed.
parent	Parent task	Class link (simple)	Task	Parent task.
project	Project	Class link (simple)	Project	Project, into which the task belongs.
reflected-in	Reflected in	Class link (multiple)	Configuration items	Configuration items in which the task completion was reflected.
release	Release	Class link (simple)	Release	Release, to which the task relates.
request	Detailed request	Class link (simple)	Detailed request	Detailed request, to which the task relates.
resolution	Resolution	Text		Description, how the task was resolved.
solution_team	Solution team	Class link (simple)	Solution team	Solution team, to which the task was assigned.
solver	Solver	User link (simple)	User	Solver, to whom the task was assigned.
solvers	Collaboration	User link (multiple)	User	Users, that collaborate on the task with the chief Solver.
stage_settings	Stage	Class link (simple)	Stage settings	Project stage, to which the task relates.
status	Status	Class link (simple)	Task status	Task status.
user_story	User story	Class link (simple)	User story	User story,  to which the task relates.
wbs_item	WBS item	Class link (simple)	WBS	Work Breakdown Structure item, to which the task relates.

 

Rules

Code	Event type	Action type	Order	Description
inic_project	Before new record detail display	Start a script	10	Fills in project, if the task is initiated according to a Change request (RFC).
colour_new	Before existing record list display	Set formatting	10	Colour - New
colour_work_in_progress	Before existing record list display	Set formatting	20	Colour - Work in progress
colour_resolved	Before existing record list display	Set formatting	30	Colour - Resolved
status_as_new	Before new record detail display	Set or calculate value	40	Set Status as New
podbarveni_assigned	Before existing record list display	Set formatting	50	Colour - Assigned
new_notification	After new record save	Send notification	60	NEW - Notification to solver
upd_notification	After existing record save	Send notification	70	UPD - Notification to solver
upd_notification_customer	After existing record save	Send notification	80	UPD - Notification to customer
upd_escalate	After existing record save	Start a script	100	Escalation to superior
upd_check_planned_capacities	Before existing record save	Start a script	110	Check of planned capacities
check_planned_capacities	Before new record save	Start a script	120	Check of planned capacities
time_mark_upd	Before existing record save	Start a script	200	Time stamps - change in specified columns
set_state_assigned_ins	Before new record save	Start a script	1000	Setting Status Asigned when the solver is defined
set_state_assigned_upd	Before existing record save	Start a script	1010	Setting Status Asigned when the solver is defined

Quick filter

In order users can easily filter the records some columns are selected for a Quick filter.

Buttons

Icon	Code	Name	Order	Description
	takeover	Take over	100	Assigns the current user to the column Solver and saves the record.

Master/detail relations

Code	Column	Placement	Bookmark name	Type
code_242	Changes - Within task	Below	elated changes	Reference to class
code_248	Service tickets - Tasks	Below	Service tickets	Reference to class
code_321	Catalogue request - Task	Below	Catalogue requests	Reference to class
code_314	History - Task	Below	Time sheet	Reference to class
time_marks	Time stamps - Task	Below	Time marks	Reference to class
subtasks	Task - Parent	Below	Subtasks	Reference to class

Potential improvements

You can improve the solution according to your needs. Here are some tips.

Add new columns

Add new columns, if you are going to need them.

Add buttons

Add new buttons to automate edits that you would otherwise make one at a time.

Set permissions based on organizational structures

If you need to separate the visibility of tasks according to the teams working on them, use Organizational Structures. You can use them to control permissions on individual records. You'll share a single task repository, but at the same time assign permissions only to the tasks that users need to see.

Time operations

Nastavte Časové oprace, které budou hlídat termín úkolu a posílat připomenutí pro dokončení úkolu nebo provádět eskalace, pokud úkol nebude včas řešen.

Set up Time operations to monitor a task's deadline and send reminders to complete the task or escalate if the task is not completed on time.