Model: Knowledge base

ObjectGears system is delivered together with knowledge base enabling:

• Creation of articles by means of html editor (simple inserting of tables, pictures, videos, text formatting)
• Article categorization into thematic areas
• Classification of articles (information can be accessed only by users with the given classification)
• Approval of articles in workflow (publishing of new versions is optionally conditioned by the topic owner)
• Inserting attachments, references to other articles or references to other objects (e.g. configuration items of model IT)
• Search for articles by readers by means of a unique code, tags or by means of fulltext search
• Evaluation of articles by users
• Access rights, approval workflow, design of screens and other functions can be easily customized (advantage of the ObjectGears platform)
• Reports about quality of articles and productivity of authors
• Article version control, audit trail, comparison of versions by article displaying in the document revision mode
• Simple export and import of articles for an easy change of the knowledgebase environment (avoidance of vendor locking situation)

Connection with model IT by means of references to configuration items brings the possibility to display at configuration items articles, that mention the configuration item. At the time of incident at the configuration item or need to modify it within a project, it is possible to see not only relations to other configuration items (e.g. interfaces, application components etc.), previous incidents or changes performed on the item, but also articles of the knowledge base, that treat the item (e.g. user instructions, installation manuals, emergency plans).

Conection with model Request enables to display on the page with portal e.g. links to most common problems described in the Knowledge base articles.

Since the Knowledge base is created on ObjectGears platform strictly by means of documented ObjectGears properties, it can be also easily modified according to needs of a particular customer.

This model is also used for demonstration of ObjectGears possibilities, particularly webparts, workflow and scripting, and is described in the help section Case studies.

HTML editor for article creation: