1. Supported processes

    Article: AN0002019Updated: 26.05.2021

    There can be various applications supporting various processes developed on ObjectGears platform whether development of specific area for a particular customer, customization of a generic solution during implementation at customer or development of a particular application by ObjectGears patners is applied.

    One of areas that ObjectGears focuses on is support of IT processes: 

      Process Model
    Configuration management IT
    Incident and Problem management IT
    Request fulfilment Request
    Knowledge management Knowledge Base
    Change management IT
    Test management IT
    Release management IT
    Project portfolio management IT
    Financial management Finance
    Prioritization of solver queue IT/Requests

    There is  generally acknowledged collection of best practises from the area of IT processes (ITSM - IT Service Management) - ITIL. ITIL® is a registered trademark of AXELOS Limited.

    ITIL (Information Technology Infrastructure Library) is developed and applied in the organizations all over the whole world more than twenty years. The last version, ITIL v3, consists of six main books:

    1. Introduction to ITIL Service Management Practices
    2. Service Strategy
    3. Service Design
    4. Service Transition
    5. Service Operation
    6. Continual Service Improvement

    The above stated processes supported by ObjectGears come out of these books. At the same time they reflect practical experience of authors of respective ObjectGears solutions and implementation partners from the real workd. Each organization has its specifics, culture, risk appetite. E.g. size of the organization has a large influence on the extent of control of all the aspects of the above processes. During ObjectGears implementation specifics of the organization are reflected by the implementing partner and particular areas will be extended or contrarily simplified. Furthermore, wider use of workflow may be recommended, that generally brings more efficiency comparing to "manually" performed processes, "manual" output handover between staff etc.