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User roles in model ITArticle: AN0002416 | | Updated: 16.03.2020 | | Displayed: 594x |
There are below stated roles available in the default installation in model IT. These are user roles, which enable access to data, displaying pages and interaction with other objects (buttons etc.) - do not confuse with built-in roles Administrator and IT model owner.
During implementation perform a detailed roles review by means of the Mass roles administration (Administration / Access control / Role administration). Based on your situation (size of the organization, organizational structure) decide about using suitable roles and verify necessary access level to particular objects. You do not have to use some roles at all. Simply do not assign them to users or disable them in the role administration.
In case that you are doring a gradual implementation and you are beginning just with some classes (e.g. devices, machines, applications but not yet classes of the operations or project layer), it is important to verify access permissions especially for these very classes, with which you are beginning.
Role name |
Description |
Application Administrator |
Edit: Classes of application and data layer, Work schedule, Incidents, Certificates, Problems, Releases, Test cases for test rounds, Tasks, Defects (within testing), Workarounds, CI dependencies, Known errors, Changes, Change requests (RFC)
Read: Classes of datacenter layer, hardware, system, process and service layer
|
Business analyst |
Read: Applications, Applications in release, Priorities, Releases, Change requests (RFC) |
Business project manager |
Edit: Tasks
Read: Work schedule, Priorities, Releases, Change requests (RFC)
|
Domain manager |
Edit: Classes of process layer, master data for the area of testing, Applications, BIA questionnaires, Detailed requirements, Project phases, Rest rounds, Steps of test scenarios, Test cases, Test cases for test rounds, Test scenarios, Tasks, Defects (within testing)
Read: Classes of application and data layer, Business services, Work schedule, Configuration items, Priorities, Projects, Releases, Interfaces, Services, Tables, Change requests (RFC)
|
External developer |
Edit: Defects (within testing) |
IT Analyst |
Edit: Rozhraní, Tasks
Read: Classes of application, data and process layer, Master data, Configuration items, Machine (OS server), Patches on servers, Projects, Releases, Services, Devices, Change requests (RFC)
|
IT Application manager |
Edit: Classes of application and data layer, Work schedule, Incidents, Certificates, Problems, Releases, Test cases for test rounds, Tasks, Defects (within testing), CI dependencies, Changes, Change requests (RFC)
Read: CI support, Detailed requirements
|
IT Application teamleader |
Edit: Classes of application and data layer, Work schedule, Incidents, Certificates, Problems, Releases, Test cases for test rounds, Tasks, Defects (within testing), CI dependencies, Changes, Change requests (RFC)
Read: CI support, Detailed requirements
|
IT Architect |
Edit: All classes |
IT Developer |
Edit: Applications in release, Test cases for test rounds, Tasks, Defects (within testing), CI dependencies, Change requests (RFC)
Read: CI support, Detailed requirements, Machine (OS), Releases, Test cases, Test scenarios
|
IT Helpdesk |
Edit: Incidents, Certificates, Problems, Changes, Known Errors
Read: Classes of application layer, CI support, Work schedule, Configuration items, Machine (OS), Priorities, Projects, Releases, Services, Tasks, Workarounds, Devices, CI dependencies, Change requests (RFC)
|
IT Manager |
Edit: Priorities, Tasks
Read: Classes of datacenter, hardware, network, system, application, data, service, process, operations and project layer
|
IT Project manager |
Edit: Detailed requirements, Project phases, Work schedule, Test rounds, Requested resources - monthly, Priorities, Releases, Project roadmap, Test cases, Test cases for test rounds, Test scenarios, Tasks, Defects (within testing), Project resources, Changes, Change requests (RFC)
Read: Classes of hardware, system, application, data, service, process and operations layer
|
IT Security officer |
Read: Classes of datacenter, hardware, system, application, data, service, process and operations layer, Detailed requirements, Changes
|
Network adinistrator |
Edit: Classes of the network layer, Machine (OS), Tasks, Devices, CI dependencies
Read: Classes of datacenter layer, Services
|
PMO |
Edit: Project phases, Test rounds, Project portfolios, Requested resources - monthly, Programmes, Projects, Project roadmap, Tasks, Project resources, Changes
Read: Classes of datacenter, application and data layer, Incidents, Configuration items, Licenses, Machine (OS), Maintenance, Releases, Services, Devices, Known errors
|
Powershell |
Read: Work schedule |
Process manager |
Edit: Classes of process layer, BIA questionnaires, Detailed requirements, Project phases, Test rounds
Read: Classes of application and data layer, Configuration items, Priorities, Projects, Services, Change requests (RFC)
|
Release coordinator |
Edit: Applications in release, Releases, Tasks
Read: Change requests (RFC)
|
Service partner |
Read: Service requests - only own records |
System Administrator |
Edit: Classes of datacenter, hardware, network, system, application and data layer, Work schedule, Incidents, Patch categories, Priorities, Problems, Workarounds, Known errors, Changes
Read: Maintenance, MS Active Directory items, Processes, Projects, Service requests, Services, Tasks, Defects (within testing), Change requests (RFC)
|
All authenticated users |
Edit: Incidents, Requested resources - monthly - access only to own records and records of subordinates, Timesheet - access only to own records, Workflow prequests - access only to own records a records of subordinates, Change requests (RFC)
Read: Work schedule, Releases
|
Workstation administrator |
Edit: Applications, Work schedule, Incidents, Cables, Licenses, License keys, Priorities, Problems, Service requests, Tasks, Defects (within testing), Workarounds, Devices, CI dependencies, Known errors, Changes
Read: Classes of datacenter, hardware, application, data and process layer, Services, Configuration items, Machine (OS server), Projects, Releases, Test cases, Test cases for test rounds, Test scenarios, Change requests (RFC)
|
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