Class Known error

Description

Class contains the Known error entity of the IT (CMDB) model solution.

Location and referencing

Location	Code	Name
Model	it	IT
Class	known-error	Known errors
Parent class
Child classes
Script object	OG.ClassDef.GetByCode(OGModel.Id, 'known-error') OG.ClassDef.GetByCode('it', 'known-error')

Columns

Overview of class columns (excl. system columns):

Code	Name	Type	Link information	Description
cl-known-error	Incident - Known Error	Revers class link (multiple)	Incident (revers)	Automatically created column.
cl-known-error-2	Problem - Known Error	Revers class link (multiple)	Problem (revers)	Automatically created column.
code	Code	Text		Code of the Known error to use in scripting or other references. It should not be changed.
description	Description	Text		Known error description. Long text.
name	Name	Text		Name of the Known error. Brief description of the problem.

Quick filter

In order users can easily filter the records some columns are selected for a Quick filter.

Master/detail relations

Code	Column	Placement	Bookmark name	Type
code_188	Incident - Known Error	Below	Related problems	Reference to class
code_189	Problem - Known Error	Below	Related problems	Reference to class

Potential improvements

You can improve the solution according to your needs. Here are some tips.

Add new columns

Add new columns, if you are going to need them.

Add buttons

Add new buttons to automate edits that you would otherwise make one at a time.