1. Information about browser

    Article: AN0001832Updated:

    In some cases it is worth to find out some information about user browser. E.g. if the user enters a ticket for Service desk, it is good to save also information about user`s browser within the input request. The solver of the incident will then immediately see, wheather there is a problem with an incompatible browser.

    Example of data collection: We will create a rule Before new record save of type Start a script in the class, into which the users enters the data.

    var b = System.Web.HttpContext.Current.Request.Browser;
    var s =
    'Browser = ' + b.Browser + '\n' +
    'Id = ' + b.Id + '\n' +
    'ClrVersion = ' + b.ClrVersion + '\n' +
    'JavaScript = ' + b.JavaScript + '\n' +
    'MajorVersion = ' + b.MajorVersion + '\n' +
    'Platform = ' + b.Platform + '\n' +
    'VBScript = ' + b.VBScript + '\n' +
    'Win16 = ' + b.Win16 + '\n' +
    'Win32 = ' + b.Win32;

    OGActualDataRow['user_client_info'] = s;

    This rule saves the following information into the column user_client_info:

    Browser = IE
    Id = ie9
    ClrVersion = 0.0
    JavaScript = True
    MajorVersion = 9
    Platform = WinNT
    VBScript = True
    Win16 = False
    Win32 = True

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